Question and Answer
1. Q: Can you make customized items?
A: Yes, we provide custom service, customers only need to provide their sketches.
2. Q: Does customized items charge extra money?
A: Yes, we will need to make the new molds according to your design, the molds will cost some money according to your design.
3. Q: Should I need to pay the mold cost again when we reorder next time?
A: No, you do not need to pay for the mold again, it will be used for a long time.
4. Q: How can I trust you and your company?
A: We are focusing on the long term relationship with customers, we have worked with thousands of customers since company built 10 years ago, customers always make highly complimentary remarks.
5. Q: Are your products good quality?
A: Yes, we only make high quality products. Our products are refined polished, hanging plating, lacquer covering after plating, carefully quality control, carefully packing.
6. Q: What is your turnaround time?
A: The production usually take about 21 days, we can also rush orders if customers are urgently need.
7. Q: May I have some samples for checking before ordering?
A: Yes, Free same can be sent as your request
8. Q: How to ship to us if the products ready?
A: For large quantities, we suggest use the ocean shipping, which is the most cheap way for shipping large quantities.
For small quantities, we suggest go with Fedex, DHL, TNT or some other express, we work with some couriers where we can got better freight
9.Q:What is the MOQ of the first order?
A:We can accept smaill MOQ,we will try our best to cooperation with you.
Any questions about the product :metal lock ,bag accressories and sanp hook belt buckle &shoes essoriesy and payment you can call me .I will reply you as soon as possible. You can call me online or give me an Email , I waiting for you Email.